Berlin ist mit rund 35,65 Millionen Passagieren im Jahr 2019 der drittgrößte Flughafenstandort in Deutschland. Aktuell gibt es zwei Flughäfen: den Flughafen Berlin-Schönefeld und den Flughafen Berlin-Tegel. Der gesamte Luftverkehr der deutschen Hauptstadtregion soll am Standort Schönefeld konzentriert werden. Dafür plant und baut die Flughafengesellschaft den Flughafen SXF zum Flughafen Berlin Brandenburg – kurz BER – aus. Das Terminal T1 des BER wird am 31. Oktober 2020 eröffnet.
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Annual Report 2018

  • Text
  • Schoenefeld
  • Report
  • Airport
  • Finances
  • Aircraft
  • Terminal
  • Tegel
  • Assets
  • Brandenburg
  • Berlin
Portraits, finances, prospects: Flughafen Berlin Brandenburg GmbH presents its key business segments, latest financial statements and most recent developments in the annual report.

128 | Flughafen Berlin

128 | Flughafen Berlin Brandenburg GmbH The high growth in traffic led at TXL Airport in the analysis of the year to an increase in the volume of passenger complaints by around 20%. As opposed to this the complaints volume at SXF Airport fell by around 40% compared to the previous year, which among others is a result of a stabilisation of the terminal-side process flows. For the further increase in the passenger satisfaction the focus is placed on the improvement in the quality of stay, in particular in the departure waiting rooms e.g. by means of new seating and by enlarging areas in which passengers stay. With a new waiting room at the stand location 57 additional Gates were put into operation and the prerequisite was created for the optimisation of Pier 3a that is planned for the following year. The passenger survey at both locations shows that the passengers assess the airport in the middle range. On a scale from 1 (bad) to 5 (excellent) TXL receives an average grade of 3.4 and SXF a 3.3. Despite increased complaints volume at Tegel Airport the value for the satisfaction in Tegel has improved slightly (+0.2). For Schönefeld there were also slight improvements compared to the same period of the previous year (+0.2). The punctuality improved on the whole in 2018 at both locations. This is oriented to the punctuality of IATA, according to which delays are assessed after the 15th minute. At Tegel Airport 75.5% of all flights were punctual in 2018. The punctuality could be improved slightly in 2018 compared to the previous year despite the further growing traffic volume. At the Schönefeld location 75.3% of all flights operated punctually in 2018. This value is, above all, connected with the stable traffic numbers at the location as all processes have focussed on a possible stable operation. The average punctuality at German airports (source: ADV) in 2018 was 72.7%.

Our figures | 129 E.2 Personnel The total number of employees increased by 2% to 1,993 (status 31 December 2018) in the FBB Group. In addition, 84 trainees and students in the dual studies programme were employed as of the reporting date, 26 of whom were newly welcomed to the FBB in 2018. The number of employees of more than 2,000 relevant for a Supervisory Board with equal co-determination continues to exist in the FBB Group. The vacancies advertised by the FBB continue to meet with great response on the market for applicants. With a high level of applications – in total approx. 4,200 – the FBB could also position itself as an attractive and in demand employer in 2018. Building upon tried and tested elements from the further training offer in 2017 with the power programme in 2018 a cross-hierarchy and cross-media executive development programme was created with the focus on the development of leadership competence and leadership culture as well as measures for the accompaniment of organisation changes. The system landscape in the field of Human Resources is has been successfully extended by the introduction of system components relating to recruiting and learning in order to thus carry out the recruiting process without media interruptions as far as possible and standardised and to create the prerequisite for a centrally and standard controlled Training Management. The company health management offered the employees company-wide workplace analyses as well as individual, workplace-related counselling and a broad range of measures and information all relating to the topic of health, e.g. health days, DRK-blood donor actions, lectures on the topic of psychosocial crises “What colleagues can do” and much more. E.3 Environmental protection The Company is aware of its responsibility to the environment and the interests of its neighbours. During the last few years, FBB has already made considerable investments in aircraft noise monitoring, air pollution control, operational environmental protection and, with the BER noise protection programme, in particular in protection against aircraft noise. FBB will continue these efforts in the coming years. In addition, the FBB collects and evaluates a wide range of environmental data on an annual basis. An important contribution is made in this way to identification and exploitation of potential savings within the company. The data, developments and targets relating to the environment and energy are published online permanently and transparently in the environmental report on an annual basis.

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