Die Flughafengesellschaft FBB betreibt den Flughafen Berlin Brandenburg Willy Brandt (BER) mit seinen drei Terminals. Berlin ist der drittgrößte Flughafenstandort in Deutschland; gemessen an den ankommenden und abfliegenden Passagieren (ohne Umsteiger) sogar der größte. Die Flughäfen Schönefeld und Tegel fertigten im Jahr 2019, vor der Coronavirus-Pandemie, rund 35,65 Millionen Passagiere ab. Für das Jahr 2020 rechnet die Flughafengesellschaft mit insgesamt rund neun Millionen Passagieren.

The airport company Flughafen Berlin Brandenburg GmbH (FBB) operates Berlin Brandenburg Willy Brandt Airport (BER) with its three terminals. Berlin is the third biggest airport location in Germany and ranks first in terms of origin and destination traffic (not counting connecting passengers). In 2019, before the coronavirus pandemic, the airports in Schönefeld and Tegel handled around 35.65 million passengers. For 2020, the airport company expects a total of around nine million passengers.

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Annual Report 2013

112 | Flughafen Berlin

112 | Flughafen Berlin Brandenburg GmbH E.3 HR development In March, a work group was established with the objective of identifying demotivating factors which can be influenced and of developing solutions for the elimination of such factors so that the motivation of the staff in their work could be raised again to higher levels after the months of uncertainty resulting from the many changes in structures, personnel and activities. This was also the purpose of the four workshops conducted in the summer months with representatives from the various business departments. The result was the agreement on concrete initial measures to increase motivation. Moreover, the event series “Unter uns gesagt” was continued this year, including a talk on the action plan SPRINT. A follow-up event for the participants in the programme Take Off II, which fosters the development of young employees, was conducted at the end of the year aimed at encouraging sustained networking among the participants and to draft proposals for a redesign of the programme. Moreover, about 2,132 employees in our company received advanced training in about 392 courses. Executives, whether newly hired or promoted within the firm, have been given special training especially in the conduct of employee interviews and in the prevention of addiction and corruption. Another focal point was on measures in the areas of coaching and team development. E.4 Change management Change processes are complex and present a tremendous challenge to managers, employees and the organisation. Since the beginning of 2013, the newly created change management has had the task of providing support and advice during these processes so that the desired changes can be implemented more successfully and conducted with the required sensitivity in the interest of everyone affected by them. With this in mind, a concept for the standardisation of change processes was prepared and is being realised in a pilot project in 2014. As preparation for the drafting of the concept, workshops were conducted to learn about the expectations of employees, works councils and managers. E.5 Company health management The Berlin airports have had a company health management scheme in place for several years; in addition to assuring conformity with statutory provisions, its objectives are preventing illnesses on the job, motivating our employees to adopt healthy life styles and promoting and maintaining the ability to perform and the well-being of every single individual, whether at work or in his or her personal life.

Our Figures | 113 F Environmental Protection Despite the difficult period for the Company resulting from the postponement of the operational startup date, the Berlin Brandenburg Airport has not lost sight of its responsibilities related to the environment and the interests of its neighbours. Environmental and climate protection have been established as corporate goals; activities in the field of environmental protection are subject to a continuous improvement process, just as increases in energy efficiency. Within the Company, environmental awareness is fostered by training programmes and qualification activities for all of the employees. FBB has developed environmental guidelines which apply throughout the entire group. In recent years, FBB has invested substantial amounts in noise and climate protection, measures to maintain air cleanliness, operational environmental protection and intensive provision of information to the environs. FBB will continue these efforts in the coming years. FBB maintains annual statistics on the consumption of resources. These environmental indicators make a major contribution to determining and exploiting possible potential for savings in the company. An extensive environmental report reporting and explaining the environmental data for 2012 was prepared in fiscal year 2013. Aircraft noise In 2013, the Group presented an annual report on aircraft noise, starting with reporting period 2012, which documents detailed results for all of the stationary measurement points as well as provides general information regarding the FBB aircraft noise management. Three stationary aircraft noise measurement points began operation in Kiekebusch, Müggelheim and Karolinenhof-Nord in 2013. Two mobile measurement points documented the aircraft noise before operational startup of BER and recorded the aircraft noise from the legacy airports at 24 locations in 2013. Water The consumption of drinking water and the amount of wastewater at the airports are dependent on a number of different technical processes. Winter conditions have especially significant impact on the volume of wastewater because substantial quantities of contaminated water are produced during de-icing and long periods of thawing. Waste The waste attributable to FBB comes from the passenger area, retail trade and eateries, the maintenance and repair of movement areas, buildings and techni-