Die Flughafengesellschaft FBB betreibt den Flughafen Berlin Brandenburg Willy Brandt (BER) mit seinen drei Terminals. Berlin ist der drittgrößte Flughafenstandort in Deutschland; gemessen an den ankommenden und abfliegenden Passagieren (ohne Umsteiger) sogar der größte. Die Flughäfen Schönefeld und Tegel fertigten im Jahr 2019, vor der Coronavirus-Pandemie, rund 35,65 Millionen Passagiere ab. Für das Jahr 2020 rechnet die Flughafengesellschaft mit insgesamt rund neun Millionen Passagieren.

The airport company Flughafen Berlin Brandenburg GmbH (FBB) operates Berlin Brandenburg Willy Brandt Airport (BER) with its three terminals. Berlin is the third biggest airport location in Germany and ranks first in terms of origin and destination traffic (not counting connecting passengers). In 2019, before the coronavirus pandemic, the airports in Schönefeld and Tegel handled around 35.65 million passengers. For 2020, the airport company expects a total of around nine million passengers.

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Annual Report 2009

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Portraits, finances, prospects: Flughafen Berlin Brandenburg GmbH presents its key business segments, latest financial statements and most recent developments in the annual report.

famous face to Berlin.

famous face to Berlin. We also take care of the preparations for major exhibitions such as Green Week or the ITB, as many visitors arrive by plane or even private jet. This is always a very busy time for everyone involved, but also a welcome change. But we don’t shout names from the rooftops. BBI opens next year. Is it still worth investing in the current airports? That’s something we have to decide on a case-by-case basis. We always weigh up which investments will pay off and increase revenue in the short term. After all, we can’t offer our airline customers and passengers a poor product then say ‘things will improve when BBI opens’. We are trying our best to meet growing customer demands with our current airports, even before BBI opens. For instance, in Tegel, we have managed to respond to the ever-growing number of passengers to non-Schengen countries with relatively little effort. We have created an efficient and attractive infrastructure in the form of the new Terminal C subzone in Tegel. Another aspect is the ever-growing number of transfer passengers – albeit low. We have changed processes and the infrastructure, especially in Tegel, to increase passenger and luggage output rates. How are you preparing for the new Capital Airport BBI? We set up our own team, which has meanwhile grown to over 20 employees, to answer all questions relating to aviation at BBI. In 2009, we developed landside, terminal, airside and traffic management concepts. We compiled an 800-page dossier describing BBI processes. Plans are already being made with customers and partners as to who does what and where at BBI, how streams of passengers will be directed and where aircraft will park. We are also making strong headway in other areas. Each and every employee in the Aviation segment already knows exactly what their future role will be at BBI. How can you be sure that everything will be working when BBI opens? In the six months leading up to the opening, i.e. as of May 2011, we will run through various scenarios with all those involved, for which we will need thousands of extras, to ensure we are fully prepared for the opening. We will begin training staff as early as May 2010. By the time the trail runs begin, each and every employee should know BBI processes inside and out and where everything will be. This will present a major challenge, as training will be carried out alongside normal flight operations in Schoenefeld and Tegel. How are staff responding to this major challenge? Despite a much heavier workload, everyone is pulling their weight. Staff are working flat out to bring the BBI structure to life. 17

Marketing The best connections for the German capital region Dr. Till Bunse, Head of Marketing and PR at Berlin Airports Inaugural flight to Phuket on 1 November 2009: colourfully dressed Thai dancers welcome passengers even before they reach check-in; the whole of Terminal C at Tegel Airport has a holiday feel. Then come the official speeches, the opening of the buffet and the celebratory inauguration of the route with the cutting of the ribbon before the plane takes off. 18 Is the inauguration of new routes all part of a typical day in Marketing? I wish! The inaugural flight is just a visible highlight of our work. When an airline decides to come to Berlin, it means we’ve already done a lot of work. Our aim is to encourage the airlines to come to Berlin. We show the potential, calculate profitability and try to show exactly how many passengers are there for the taking and at what price. But we are also responsible for looking after our ex isting customers. Preparing market data is particularly important, especially for those customers who can’t always be on site, such as our long- haul airlines. For these customers, we take a look at how the Berlin market and the competition is developing, analyse route capacities and give airlines advice on how to improve their performance. How has Berlin Airports fared during the crisis? 2009 was most definitely defined by the global financial crisis. Despite a slump in January and February 2009, we generally managed to keep passenger figures at a high throughout the year. Naturally, a general sense of crisis will always make it difficult to attract new long-haul routes to Berlin. The most important thing

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