Die Flughafengesellschaft FBB betreibt den Flughafen Berlin Brandenburg Willy Brandt (BER) mit seinen drei Terminals. Berlin ist der drittgrößte Flughafenstandort in Deutschland; gemessen an den ankommenden und abfliegenden Passagieren (ohne Umsteiger) sogar der größte. Die Flughäfen Schönefeld und Tegel fertigten im Jahr 2019, vor der Coronavirus-Pandemie, rund 35,65 Millionen Passagiere ab. Für das Jahr 2020 rechnet die Flughafengesellschaft mit insgesamt rund neun Millionen Passagieren.

The airport company Flughafen Berlin Brandenburg GmbH (FBB) operates Berlin Brandenburg Willy Brandt Airport (BER) with its three terminals. Berlin is the third biggest airport location in Germany and ranks first in terms of origin and destination traffic (not counting connecting passengers). In 2019, before the coronavirus pandemic, the airports in Schönefeld and Tegel handled around 35.65 million passengers. For 2020, the airport company expects a total of around nine million passengers.

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Annual Report 2017

Portraits, finances, prospects: Flughafen Berlin Brandenburg GmbH presents its key business segments, latest financial statements and most recent developments in the annual report.

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→ 26 | Flughafen Berlin Brandenburg GmbH 01 02 03 01 Restoration of multi-storey car park P4 in Schönefeld The multi-storey car park P4 in Schönefeld was re-opened in September 2017 after conversion work. 820 parking spaces directly in front of the terminal, XXL-spaces and the rental car center are now available to the passengers. 02 Donate-your-deposit The social joint project of the same name is a cooperation of the Airport Company with the Green Dot, the education and employment body Goldnetz gGmbH and the Berlin Tafel [organisation for providing food to the needy] passengers can now donate their no longer needed deposit bottles at Berlin-Tegel Airport– for a good cause. 03 Digital advertising spaces At Schönefeld Airport the first digital advertising space was put into operation. By the digitalisation spaces were created with higher marketing and proceeds potential, which moreover make a positive contribution to the appearance of the airport. 04 Taxi management Schönefeld At Schönefeld Airport the professional taxi management was introduced together with APCOA in October 2017. The traffic of the loading and unloading taxis as well as the Federal States of Brandenburg and Berlin are now separated, through which the service quality was substantially improved for passengers and taxi drivers.

More than just flying | 27 ← Commercial Marketing Digitalisation of the airports WIFI improves service for passengers 2017 was marked by the digitalisation of Schönefeld and Tegel Airports. With the introduction of the free WIFI it was possible to decisively improve the service for passengers and visitors. At Schönefeld Airport the first digital advertising space was put into operation. The taxi management was also professionalised there and a comfortable and revenue-making situation was realised for all parties involved. The project “Donate-your-deposit” has contributed to the reduction in internal costs and at the same time created proceeds for a charitable institution. Within the scope of the passenger survey 32,309 passengers were questioned regarding their travel and user behaviour at the airports. The results serve to derive trends and the development of new products and services in particular in the field of digitalisation. 04