Die Flughafengesellschaft FBB betreibt den Flughafen Berlin Brandenburg Willy Brandt (BER) mit seinen drei Terminals. Berlin ist der drittgrößte Flughafenstandort in Deutschland; gemessen an den ankommenden und abfliegenden Passagieren (ohne Umsteiger) sogar der größte. Die Flughäfen Schönefeld und Tegel fertigten im Jahr 2019, vor der Coronavirus-Pandemie, rund 35,65 Millionen Passagiere ab. Für das Jahr 2020 rechnet die Flughafengesellschaft mit insgesamt rund neun Millionen Passagieren.

The airport company Flughafen Berlin Brandenburg GmbH (FBB) operates Berlin Brandenburg Willy Brandt Airport (BER) with its three terminals. Berlin is the third biggest airport location in Germany and ranks first in terms of origin and destination traffic (not counting connecting passengers). In 2019, before the coronavirus pandemic, the airports in Schönefeld and Tegel handled around 35.65 million passengers. For 2020, the airport company expects a total of around nine million passengers.

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Annual Report 2011

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Annual Report 2011

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→ 24 | Berlin Brandenburg Airport → Annual Report 2011 „We worked all year long to prepare for the start of trial operation on 24 November; that was the absolute high point.“ Andreas Deckert, Vice-President Aviation Management Interview Andreas Deckert Vice-President Aviation Management 24 million passengers in 2011 marked a record year for the Berlin Airports Schoenefeld and Tegel. At the same time, you had to prepare for BER. How did the division manage to achieve that? Deckert: We are in charge of handling all of the aspects of aircraft, baggage and freight at the two airports now in operation. At the same time, we are preparing for operational startup at the new airport. We had to thin out the personnel in Tegel and Schoenefeld in 2011 and incorporate a separate training shift into the work schedules throughout the entire year. During their training shifts, employees would spend a week working at the new airport. None of this would have been possible without the total commitment of our colleagues in the operational departments. Where normally five officers-in-charge would be on the job in the airport control centre, four had to do the work. We had a total of eleven training modules and had at least two training sessions for every one of our 210 associates, from the building custodian to the department head. All of these positions are held by highly qualified professionals, and hiring more people of this calibre is no easy task – besides that, the new personnel would no longer be needed after the move. What was your most important project in 2011? Deckert: Clearly – getting ready for BER. We worked all year long to prepare for the start of trial operation on 24 November; that was the absolute high point. We started writing down processes in 2010, e.g. taking care of an unaccompanied child. We prepared operating concepts for many departments, and a lot of brainpower went into them. Later in the year, we converted them into scenarios for setting up the trial operation. This is a highly complex process itself and tied up a lot of my people. And – on the side, we still had to operate Tegel and Schoenefeld Airports. (laughs) In any case, the trial operation has gone well up to now. We are trying out various

scenarios and hope that we will learn from them. And we are gathering plenty of information. Of course there are always systems that fail now and again – but that’s why we are doing this. Will you miss Tegel and Schoenefeld? And what is special about BER for you? Deckert: A move of this magnitude is something that you do only once in your life. And I want to state it very clearly: the new airport is a fantastic facility. We have done a lot of improvising at Tegel and Schoenefeld in recent years, and quality and service have sometimes suffered a bit as a result. I am looking forward to having a sophisticated airport where truly highquality processes can be implemented. We will be the most modern airport in Europe. Naturally there is a certain feeling of sadness as well: Tegel and Schoenefeld have been with us since the beginning, and we invested a lot of good ideas here so that we would be able to handle all the traffic going through here at the moment. So there Annual Report 2011 � Berlin Brandenburg Airport | 25 � Andreas Deckert, Vice-President Aviation Management will be both laughter and tears when I say good-bye, but – at the moment, the laughter is dominant. I am looking forward to the new facility. What is the significance of the opening of a completely new airport for your division? Deckert: We will finally have all of the workforce at a single location, and everyone will be able to work according to standard procedures. We will all have to demonstrate that we can do that because starting up operations at a new airport is far from easy. What is the greatest challenge for you in 2012? Deckert: The operational start-up and operation of the new airport, that’s clear. What will you do on 04 June 2012? Deckert: I will be on the site, in the terminal and airside in the airport control centre, from four in the morning until midnight and will not have any other appointments. I want to be there in case any teething problems appear so that my colleagues and I will be able to do what is needed without any delay. And, if necessary, to make slight changes in processes and keep the business running. No one will be getting any sleep during the days of the operational start-up. That will have to be put off to a later time. Sleep will be in short supply, but that is also good because an airport move like this is something you experience only once in your life.

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